Case Study: Motorola reduces false declines and protects peak sales with ClearSale

Motorola reduces false declines by 80% with ClearSale

Motorola, a leading consumer electronics retailer, faced the challenge of approving more legitimate orders during high-volume peak sales seasons without increasing false declines. To protect revenue and improve the customer experience during time-sensitive promotions, they partnered with fraud prevention vendor ClearSale and implemented its Complete Decision with Chargeback Guarantee product.

ClearSale provided a solution combining automated AI screening with flexible human review to deliver fast, accurate fraud decisions. This integration resulted in a 65% reduction in total declines and an 80% reduction in false declines, allowing Motorola to protect revenue during major campaigns. With ClearSale maintaining a 99.6% response rate within 24 hours, the company improved conversion and ensured legitimate customers could complete their purchases quickly during surges in online traffic.

Motorola