Case Study: Level5 Tools achieves a 9.8% higher approval rate and 90% fewer chargebacks with ClearSale Complete Decision

Level5 Tools boosts approvals 9.8% and cuts chargebacks 90% with ClearSale

Level5 Tools, a family-owned manufacturer of professional drywall tools, faced a significant challenge with fraud prevention for its growing ecommerce store. An inexperienced customer service team was manually reviewing orders, leading to high chargeback rates of 2.1% and the rejection of legitimate purchases. To address this, they turned to ClearSale and implemented its Complete Decision with Chargeback Guarantee service.

By leveraging ClearSale's AI-backed fraud detection and expert analysis, Level5 Tools saw immediate and dramatic results. The vendor helped them achieve a 9.8% increase in their monthly order approval rate and a 90% decrease in their chargeback rate. Furthermore, ClearSale's chargeback guarantee protected them from the financial costs of fraud, saving the customer service team a huge amount of time and allowing them to focus on improving the customer experience.

Level5 Tools