Case Study: Sportitude achieves up to 99.8% order approvals and lower fraud-prevention costs with ClearSale

How a Fast-growing Online Retailer Avoids Fraud and Controls Costs With Clearsale

Sportitude, a fast-growing sports footwear and apparel retailer based in Adelaide, Australia, faced rising fraud-prevention expenses that threatened margins and customer experience. Needing a cost-effective alternative to its prior chargeback-guarantee service, Sportitude selected ClearSale’s Total Protection solution to maintain high approval rates while lowering fraud-control costs.

ClearSale screens every order with AI and machine learning, manually reviews flagged orders with expert analysts, and feeds review outcomes back into its models. Since onboarding in November 2020, Sportitude’s monthly approval rates reached as high as 99.8%, thousands of dollars in fraudulent orders were prevented, average monthly chargebacks fell to 0.087%, and fraud-prevention costs were reduced — giving Sportitude better protection and lower spend.

Sportitude

Roumen Staykov

Founder and CEO