Case Study: Hinode Group boosts approval rates and reduces chargebacks with ClearSale

Hinode Group raises approval rates to 96.2% with ClearSale

The Hinode Group, a major beauty and wellness company, faced significant challenges managing fraud risk during its international expansion into Mexico and shifts in consumer behavior during the pandemic. High false declines were damaging customer relationships and revenue. To support its growth, Hinode Group sought a solution from ClearSale to safely increase its order approval rates.

By implementing ClearSale's Total Guaranteed Protection service, which combines AI technology with expert manual review, Hinode Group dramatically improved its performance. The results included an average monthly approval rate of 96.2%, the prevention of over $11,000 in fraud monthly, and a remarkably low chargeback rate of 0.06%. ClearSale provided the expertise needed to safely approve more orders, leading to increased revenue and a stronger customer experience.

Hinode Group