Case Study: Hero Outdoors boosts approval rates and reduces chargebacks with ClearSale

Hero Outdoors boosts approval rate to 92.4% with ClearSale

Hero Outdoors, a Canadian retailer of outdoor equipment and military surplus, faced a significant challenge with high false declines and slow response times from their previous fraud prevention provider during a period of online growth. They partnered with ClearSale and its Total Guaranteed Protection service to better approve valid orders and reduce fraudulent transactions without harming the customer experience.

By implementing ClearSale's solution, which combines advanced technology with human analysis, Hero Outdoors achieved an average monthly order approval rate of 92.4% and reduced its chargeback rate to just 0.24%. ClearSale's guaranteed protection meant the retailer was responsible for $0 in chargeback costs, allowing for a smoother shopping experience and greater operational predictability.

Hero Outdoors