Case Study: GoFoodservice achieves faster, lower-cost order fulfillment with ClearSale

GoFoodservice fulfills more orders faster, at a lower cost and with less stress thanks to ClearSale

GoFoodservice, a Louisville-based restaurant equipment and supplies supplier serving hospitality and other businesses, needed a cost-effective way to reduce chargebacks while handling a fast-growing online catalog. As its product range expanded, its old fraud tool created too many false positives and missed fraud, forcing the team to spend hours on manual secondary reviews. GoFoodservice turned to ClearSale and its fraud protection service to help streamline order decisions.

ClearSale implemented Total Guaranteed Protection to automate order screening, approve orders faster, and reduce the burden on the internal team. The results were strong: GoFoodservice achieved a 99.31% average monthly approval rate, a 0.29% monthly average chargeback rate, and saved hours every day on in-house secondary reviews. ClearSale also helped lower processing costs, protect revenue, and reduce stress for the order team.

GoFoodservice

Chris Fraser

General Manager