Case Study: GoFoodservice achieves faster order fulfillment and fewer chargebacks with ClearSale

GoFoodservice achieves 99.31% monthly approval rates with ClearSale

GoFoodservice, a provider of restaurant equipment and supplies, faced significant challenges with online order fraud and a high volume of false positives from its outdated fraud detection tool. This required the order team to spend hours daily on manual reviews, slowing down fulfillment and increasing costs. After a recommendation, the company sought a more effective solution and turned to ClearSale for its fraud protection services.

By implementing ClearSale's Total Guaranteed Protection, GoFoodservice dramatically improved its order process. The solution provided fast order decisions, reduced chargebacks to a 0.29% monthly rate, and saved the team hours every day on manual reviews. This led to a 99.31% monthly approval rate, increased revenue, and reduced stress for the order processing team. ClearSale's service ensured the company was protected from financial loss while allowing it to scale its online operations effectively.

GoFoodservice