Case Study: Daytona eliminates chargebacks and boosts order approvals with ClearSale

Daytona cuts chargebacks to 0 and lifts approval rate to 78.6% with ClearSale

The customer, Daytona, a tire and auto parts retailer in Argentina, faced significant challenges with its previous fraud prevention provider. The system generated excessive manual work for their ecommerce team, who were pulled away from core tasks to manage chargebacks and fraud screening. This not only created operational strain but also negatively impacted the customer experience through false declines and a lack of trust. Seeking to accelerate its digital transformation, Daytona turned to the vendor ClearSale for a better solution.

ClearSale implemented its Total Guaranteed Protection service for Daytona. The solution combined AI-driven technology with expert analyst review to accurately screen orders, preventing fraud while drastically reducing false declines. The results were immediate: Daytona achieved a 78.6% average monthly approval rate, eliminated chargebacks entirely, and freed two employees from fraud management duties. This allowed the team to refocus on operations and improving the customer experience, with ClearSale providing a secure and cost-effective strategic partnership.

Daytona