Case Study: Bevilles achieves 99% approval rate, $0 chargeback costs and frees staff from manual review with ClearSale

ClearSale helps jeweller approve more good orders, reduce chargebacks and free up employees from manual review

Bevilles, a Melbourne-based fine jewellery retailer with 26 stores and an online shop, was struggling with rising card‑not‑present fraud and a growing burden of manual order reviews that risked false declines and lost customers. To protect high‑value merchandise and free staff from specialist fraud screening, Bevilles needed a more accurate, hands‑off solution than its ecommerce platform’s built‑in tools — so it turned to ClearSale.

ClearSale implemented its Total Guaranteed Protection, combining AI‑driven screening with a global team of fraud analysts to review flagged orders, take over manual verification, and guarantee chargeback costs. The result for Bevilles: a ~99% approval rate, a 0.36% average monthly chargeback rate with $0 chargeback costs to the merchant, a 3x increase in average monthly approved order value, faster fulfillment, and reclaimed employee time thanks to ClearSale’s service.

Bevilles

Sunilkumar Nagarajan

Ecommerce Manager