Case Study: Seattle-based non-profit InterConnection achieves 344% revenue growth and zero chargeback costs with ClearSale

Clearsale Gives Interconnection the Freedom to Grow

InterConnection, a Seattle-based 501(c)(3) nonprofit that refurbishes laptops and other equipment for retail and non-profit customers worldwide, was expanding its e-commerce sales but faced rising payments fraud and chargebacks. To protect customer data and reduce fraud exposure, InterConnection engaged ClearSale and implemented ClearSale’s fully outsourced Total Guaranteed Protection fraud solution.

ClearSale’s service combined rapid automated screening with expert human review, full chargeback reimbursement, and a no-automatic-denials protocol, enabling InterConnection to accept more legitimate orders. Within six months ClearSale helped drive a 344% increase in revenue, a 13.3 percentage-point rise in approval rate (from 76.4% to 89.7%), $0 chargeback costs (0.2% chargeback ratio), only one false decline, and faster order responses — freeing InterConnection to expand its mission.

InterConnection

Anthony King

E-Commerce Supervisor