Case Study: Brondell achieves seamless scaling during sales peaks and $0 chargeback costs with ClearSale

Clearsale Gives Brondell Peace of Mind, Even During Sales Peaks

Brondell, a consumer home-and-bath brand known for bidets, water filters and air purifiers, saw its growing direct-to-consumer business bogged down as staff spent increasing time screening orders for fraud. To free employees to focus on product development, marketing and customer service—and to handle unpredictable sales peaks—Brondell engaged ClearSale and implemented ClearSale Total Guaranteed Protection.

ClearSale deployed a multilayered solution combining proprietary AI with expert manual review and a chargeback guarantee. As a result, ClearSale delivered 99.5%+ approval rates, $0 in fraud-related chargeback costs, and the capacity to handle a 10x surge in bidet orders during early 2020, letting Brondell scale smoothly and automate more of its order processing.

Brondell

Steve Scheer

President