Case Study: Brondell achieves higher approvals and zero fraud chargeback costs with ClearSale

Brondell achieves a 99.5% approval rate with ClearSale

Brondell, a consumer goods company with a growing direct-to-consumer business, faced the challenge of scaling its operations without fraud management overwhelming its small team. As order volumes increased, manual transaction reviews were pulling employees away from product development and marketing. Brondell turned to ClearSale for a solution, implementing their Complete Decision with Chargeback Guarantee service.

ClearSale provided an automated fraud prevention solution combining proprietary AI screening with expert manual review for risky orders. This implementation allowed Brondell to handle a 10x surge in orders during peak demand without internal intervention. The results included a 99.5% approval rate, zero fraud-related chargeback costs, and the ability for staff to refocus on core business growth, all managed by ClearSale.

Brondell