Case Study: bloom achieves 386% revenue increase, zero chargebacks, and 75% reduction in fraud attempts with ClearSale

Baby Products Manufacturer is Blooming Thanks to Hands-Off Fraud Management Solutions

bloom, a New York–based baby goods company founded by four dads, expanded into e-commerce in 2015 and quickly saw fraud rise alongside order volume. After trying other fraud apps that lacked capability and support, bloom engaged ClearSale and adopted ClearSale’s Total Guaranteed Protection to address increasing fraudulent orders and the need for hands-on fraud management.

ClearSale implemented machine-learning screening, manual review of flagged orders with buyer verification, comprehensive reporting, responsive support, and 100% chargeback coverage. As a result of ClearSale’s solution, bloom achieved a 386% revenue increase, more than 99.8% of orders approved, zero chargeback costs, and a 75% reduction in fraud attempts, freeing staff time and enabling international expansion into about 50 countries and seven new digital platforms.

bloom

Mark May

Director