Case Study: City of West Palm Beach achieves data-driven strategic alignment and public transparency with ClearPoint Strategy

City of West Palm Beach - Customer Case Study

The City of West Palm Beach, a local government serving about 110,000 citizens, began strategic planning with ClearPoint software from ClearPoint Strategy but found a lack of long‑term vision created complexity and limited buy‑in across departments. They needed to define processes, choose meaningful performance measures, and align departmental reporting with their mission, six core values, seven strategic priorities, and STAR Communities requirements.

ClearPoint Strategy helped the City standardize reporting—creating consistent Briefing Books, supporting a quarterly CityStat review process, and powering the public “West Palm Beach Working” Community Dashboard that pulls live performance data from ClearPoint. The result was stronger, data-driven performance measures, improved organizational alignment to strategic priorities, greater transparency for citizens, and measurable recognition as the only 4-STAR certified city in Florida, with regular reporting to the Mayor, Commission, and senior staff.

City of West Palm Beach

Mark Parks

Chief Financial Officer