Case Study: City of Goldsboro improves strategic planning and performance management with ClearPoint Strategy

City of Goldsboro - Customer Case Study

The City of Goldsboro, North Carolina, a small city with big-business responsibilities, needed a more organized, transparent, and strategic approach to performance management. Before working with ClearPoint Strategy, its planning and reporting processes were limited, with incomplete council buy-in, traditional annual reporting, and little visibility across departments.

ClearPoint Strategy implemented its performance management software to align citywide goals, department metrics, benchmarking, financial analysis, and capital improvement planning in one system. The result was better accountability, greater transparency through public metrics on the city website, access to benchmarking data against 14 other municipalities, and a 10-year CIP dashboard covering $411 million in planned fund usage, helping Goldsboro make more data-driven decisions.

City of Goldsboro