Case Study: City of Germantown achieves Baldrige Award-winning municipal excellence with ClearPoint Strategy

City of Germantown wins 2019 Malcolm Baldrige National Quality Award with ClearPoint Strategy

The City of Germantown sought to transform its municipal operations by adopting a corporate model focused on outcomes and citizen satisfaction. To execute its ambitious 15-year strategic plan, Germantown Forward 2030, the city needed to move beyond inefficient Excel spreadsheets and disconnected software. It partnered with vendor ClearPoint Strategy to implement its performance management software to centralize data and track progress.

Using ClearPoint Strategy, the city centralized all performance data, enabling strategic alignment across departments and data-driven decision making. The solution provided the infrastructure for Germantown to win the prestigious 2019 Malcolm Baldrige National Quality Award, one of only four municipalities ever to receive the honor. The software also powered a public Community Dashboard, greatly enhancing transparency and citizen engagement.

City of Germantown