Case Study: City of Germantown achieves Malcolm Baldrige National Quality Award with ClearPoint Strategy

City of Germantown - Customer Case Study

The City of Germantown aimed to recover from the recession and achieve national recognition by applying the Baldrige Excellence Framework through its Germantown Forward 2030 strategic plan, but needed a way to align objectives, track KPIs, and transparently share progress. To do this, the City of Germantown partnered with ClearPoint Strategy and used ClearPoint Strategy’s strategy execution software to organize performance areas and support the Baldrige application process.

ClearPoint Strategy centralized the city’s objectives, KPIs, and action plans across nine key performance areas, enabled a public-facing community dashboard, and simplified exporting evidence for the Baldrige submission—streamlining reporting and measurement. The result: Germantown’s 55-page application led to a site visit and, in 2019, the City of Germantown was awarded the Malcolm Baldrige National Quality Award (one of only four municipalities to receive it), demonstrating ClearPoint Strategy’s measurable impact on the city’s performance and recognition.

City of Germantown

De'Kisha Fondon

Budget and Performance Analyst