Case Study: City of Durham achieves data-driven governance and budget discipline with ClearPoint Strategy

City of Durham cuts data sprawl from 22 Excel files to one system with ClearPoint Strategy

The City of Durham sought to transform itself into a data-driven organization but faced significant challenges after its initial attempt to implement a strategic performance management system. A lack of dedicated resources, unclear ownership, and staff accountability issues caused employees to revert to using Excel spreadsheets, hindering their progress. The city needed a better way to manage its strategic plan and over 500 performance measures across all departments, which led them to partner with ClearPoint Strategy.

By re-implementing ClearPoint with a revised approach that included executive support, dedicated staff, and clear accountability, Durham created a sustainable performance management system. The solution provided a unified platform that integrated budgeting, strategic planning, and performance data. This resulted in substantial financial benefits, including optimized public safety staffing and data-driven program eliminations, while also fostering unprecedented collaboration with the county government. The partnership with ClearPoint Strategy enabled Durham to achieve greater transparency and operational excellence.

City of Durham