Case Study: Austin Resource Recovery achieves trusted performance data and streamlined reporting with ClearPoint Strategy

Austin Resource Recovery - Customer Case Study

Austin Resource Recovery, a City of Austin department serving about 950,000 residents and interacting with more than 190,000 residential properties weekly, relied on a relational database that required manual exports and calculations, lacked period locking, and produced error-prone, time-consuming reports. To standardize measures, increase visibility and data confidence, ARR evaluated options and selected ClearPoint Strategy’s ClearPoint performance-management platform.

ClearPoint Strategy implemented ClearPoint with standardized measure layouts, automated calculations, granular user permissions (each of ARR’s nine divisions named a representative), and executive dashboards with drill-down capability. As a result, ARR eliminated repeated manual data handling, reduced errors, increased accountability and transparency, saved staff time, and produced trustworthy, easily shared performance reports that drive faster decision-making.

Austin Resource Recovery

Mike Turner

Division Manager