Case Study: Terex improves parts availability and dealer efficiency with ClearOps

Terex boosts part availability and cuts planning effort with ClearOps

Terex, a global manufacturer of heavy construction machinery, faced challenges with low customer fill rates at its dealerships due to manual, non-digitized processes and long repair times caused by missing parts. To address this, they partnered with ClearOps to implement its After Sales Hub platform.

ClearOps delivered a web-based service and spare parts planning solution that connected Terex's dealer systems and telematics. This automation significantly reduced planning efforts for dealers and enabled them to capture proactive service opportunities from machine data. As a result, connected dealerships saw increased fill rates and cumulative part sales, translating into higher sales and brand loyalty for Terex.

Terex