Case Study: Lippert improves spare parts availability with ClearOps

Lippert reduces RV repair wait times and improves spare parts availability with ClearOps

Lippert, a prominent manufacturer in the recreational vehicle industry, faced significant challenges due to low spare parts availability at its service points. This led to long customer wait times for repairs. The company also struggled with high manual effort to identify required parts across a network of suppliers and had poor visibility into different part numbers for the same physical component, making inventory optimization impossible.

ClearOps implemented a sophisticated spare parts matching engine and synchronized it with Master Data Management. This solution identified identical parts across suppliers and generated a Service Bill-of-Material to guide part identification for specific RV configurations. As a result, Lippert improved spare parts availability, optimized inventory, and substantially reduced repair wait times, leading to increased customer satisfaction and major efficiency gains in its service operations.

Lippert