Case Study: Eiksenteret improves workshop efficiency and traceability with ClearOps

Eiksenteret digitizes 49-location service operations with ClearOps

Eiksenteret, a dealer for agricultural equipment with over 400 technicians across Norway, faced significant operational challenges due to disconnected processes. They relied on manual systems, including paper-based job details and a separate Google Calendar for planning, which lacked integration with their core SAP system. This led to inefficient workshop coordination, no real-time visibility into job status, and difficulty tracking technician availability. Eiksenteret needed a solution from a vendor like ClearOps to create a more efficient and integrated workflow.

ClearOps implemented its solution to digitize Eiksenteret's service operations. The key deliverable was a seamless integration with SAP, allowing orders to flow directly into a digital planner. Technicians now log time and notes electronically via PC, mobile, or tablet, providing full traceability for every job. This ClearOps system eliminated paper slips, streamlined scheduling, and gave managers real-time visibility into workshop activity, ultimately improving technician productivity and positioning service as a profit driver.

Eiksenteret