Case Study: Kforce boosts consultant care with ClearlyRated

Kforce - Customer Case Study

Kforce, a professional staffing services and solutions firm, wanted to better understand and improve the consultant experience across its national field offices. To operationalize its “Consultant Care” vision, Kforce partnered with ClearlyRated and its talent engagement survey platform to capture consultant feedback, measure Net Promoter® Score (NPS), and identify where the candidate journey needed improvement.

Using ClearlyRated’s platform, Kforce gathered real-time feedback at key points in the assignment lifecycle and turned it into a diagnostic, accountability, and marketing tool for the business. The result was a company-wide lift in consultant satisfaction, with placed consultant NPS growing to 62% by 2018 versus an industry benchmark of 24%, and top-performing offices growing revenue at 2x the pace of the market and more than 10x faster than lower-performing offices.

Kforce

Robert Cornwell

Client Relations Partner