Case Study: Xenium HR strengthens client service and reputation with ClearlyRated

Implementing a Client Feedback System for PEOs | A Q&A with Anne Donovan of Xenium HR

Xenium HR, a professional employer organization (PEO) and HR services provider, wanted a better way to measure and improve client experience than its traditional annual lunch-and-review approach. To gain deeper, more actionable feedback, Xenium HR turned to ClearlyRated and its Net Promoter Score (NPS) survey program to ask clients how they were doing across key service areas.

Using ClearlyRated’s client feedback and testimonial platform, Xenium HR was able to gather validated feedback, identify top-performing team behaviors, and use the data to strengthen training, accountability, and service improvements. The program also produced measurable marketing value: Xenium HR earned a 4.5-star rating from 178 verified client reviews and the 2019 Best of HR Services award, while building credible voice-of-the-client content to support business development.

Xenium HR

Anne Donovan

President