Case Study: Apex Systems improves talent experience with ClearlyRated

How Apex Improves Talent Experience with ClearlyRated’s Integrated Talent Engagement NPS® Survey Program

Apex Systems, Inc., a scientific, technology, and engineering staffing firm, wanted a better way to understand and improve the experience of its placed talent as the company grew. To support that goal, Apex used ClearlyRated’s NPS survey program to gather feedback and stay aligned with its relationship-centric values.

ClearlyRated helped Apex evolve from annual surveys to a monthly Talent Engagement program and then to an integrated daily survey process connected with Bullhorn ATS. This enabled Apex to automate touchpoint-based surveys, respond faster to feedback, and operationalize its consultant relationship process, resulting in a 5% increase in consultant NPS and hundreds of positive reviews and testimonials, along with Best of Staffing Talent recognition every year since 2017.

Apex Systems, Inc.

Erica Woods

Director of Contractor Programs & Philanthropy