Case Study: Timothy Oulton streamlines ecommerce and customer experience with CLEARgo

Timothy Oulton modernizes Adobe Commerce with CLEARgo

Timothy Oulton, a renowned luxury furniture and interior design brand, needed to modernize its ecommerce platform and streamline customer engagement. Their challenge was to migrate from the outdated Magento 1 to a more robust and scalable system, while also enhancing their marketing and customer support capabilities for a more personalized online experience. They partnered with vendor CLEARgo to undertake this upgrade using Adobe Commerce.

CLEARgo implemented a comprehensive solution, migrating the brand to Adobe Commerce and integrating Salesforce Marketing Cloud and Zendesk for targeted marketing and efficient support. They also developed a sales-driven catalog site to drive offline traffic. This provided Timothy Oulton with a scalable, high-performance platform foundation, streamlined communication tools for deeper customer relationships, and a blended online-to-offline sales strategy to support future growth.

Timothy Oulton