Case Study: Plum streamlines internal support and improves tracking with ClearFeed

How PlumHQ found success with ClearFeed

Plum, an insurtech company, faced challenges managing internal support requests on Slack, as the platform lacked structure for tracking tickets and ensuring queries were resolved. To solve this, they turned to ClearFeed and its Slack Zendesk integration to bring these disjointed systems together.

ClearFeed's solution seamlessly integrated Slack and Zendesk, automatically creating a support ticket from every Slack message and enabling bi-directional sync for responses. This allowed Plum to track every request, improving response times and eliminating missed tickets. The implementation provided measurable results, including the ability to track service metrics, and led to faster query resolution and more efficient support operations.

Plum

Partha Pratim Chakraborty

Product Manager