Case Study: Headout streamlines internal support across Slack and Zendesk with ClearFeed

How Headout Streamlines and Unifies Internal Support Across Slack and Zendesk with ClearFeed

Headout, a travel tech company, faced significant challenges in managing its internal support as the company grew. Employees preferred using Slack for real-time requests, but this led to chaos, disorganization, and a lack of tracking, which was worsened by its lack of integration with their Zendesk ticketing system. To address this, they sought an integrated helpdesk solution from ClearFeed to unify support across both platforms.

ClearFeed implemented its Slack-Zendesk integration, including Triage Channels, two-way sync, and private ticketing. This provided Headout with a unified view of requests and streamlined workflows directly within Slack. The results were transformative; Headout can now efficiently manage a high volume of requests from hundreds of employees across over 20 channels without adding staff. This optimized collaboration and allowed the company to scale its support capabilities while maintaining high service standards.

Headout

Viraaj Arora

Head of Culture and Talent