Case Study: Auryc achieves faster Slack customer support and SLA compliance with ClearFeed

How Auryc used ClearFeed to provide a delightful customer experience on Slack

Auryc Inc, a leader in customer experience analytics, faced significant challenges scaling its customer support via Slack Connect. As their customer base grew, the company struggled to ensure no requests were missed, track customer wish lists in their system of record, and understand customer engagement levels. This often led to delayed responses and dropped requests on the platform they used for close collaboration.

ClearFeed implemented its solution to monitor Slack channels and connect them to Zendesk. This provided Auryc with automated alerts for pending requests, a frictionless way to create tickets from Slack conversations, and comprehensive insights into service metrics. The result was a dramatic improvement in team productivity and customer happiness, with the team now consistently responding within an SLA and customers delighting in the new visibility into the support process.

Auryc Inc

Amod Setlur

Head of Product