Case Study: Steveston Smiles improves patient communication and screening with ClearDent Patient Portal

How patient portal has facilitated patient communication at Steveston Smiles

Steveston Smiles, a dental practice, was struggling with an inefficient and time-consuming patient intake process. Before using ClearDent's Patient Portal, they relied on in-office methods like iPads that overburdened their staff, a problem exacerbated by the need for sanitization and social distancing during COVID-19. The manual effort of verifying documents and collecting signatures was so significant that it led the practice to hire a dedicated employee for the task.

ClearDent's solution was its Patient Portal, which allows patients to securely complete forms and documents on their own devices via a link sent by SMS or email. This update happens in real-time, giving the entire office instant access to the information. For Steveston Smiles, this eliminated pre-appointment bottlenecks, reduced the need for in-person contact, and gave patients more time to review forms. The ClearDent system provided a clear dashboard to track completions, drastically reducing the administrative workload and the need for the practice's staff to manually chase down paperwork.

Steveston Smiles

Michele Nielsen

Steveston Smiles