Case Study: Sound Options achieves 35% increase in care hours and 30% reduction in administrative time with ClearCare

Sound Options - Customer Case Study

Sound Options, a Tacoma, WA agency providing Home Care and Care Management, struggled with inefficiencies from running two separate software systems before adopting ClearCare in 2013. The desktop scheduling system caused double entry, communication problems, and limited growth (1–3% annually), prompting VP of Operations Bob Beckham to seek a single, mobile solution for field Care Managers.

ClearCare’s cloud-based platform unified both sides of the business, was intuitive to use, and replaced paper task sheets with a caregiver portal and real-time documentation; implementation was completed in about a month. The change improved scheduling and reporting, reduced administrative work and paper handling, and—since 2013—Sound Options increased care hours by roughly 35% without adding administrative staff and cut time spent on billing and payroll by about 30%.

Sound Options

Bob Beckham

Vice President of Operations