Case Study: Home Instead Senior Care achieves 50% growth in one summer with ClearCare

Home Instead Agency Sees 50% Growth in One Summer

Home Instead Senior Care in Jerseyville, IL, is a family-run franchise serving 13 rural counties from three remote offices, dedicated to helping clients age at home. Rapid growth exposed operational challenges—poor visibility across offices, a disjointed CRM, manual file management, and high caregiver turnover—which had required a full-time employee to monitor clock-ins and limited the agency’s ability to scale.

By implementing ClearCare, the agency centralized CRM, synced prospect and client files across offices, automated shift flags and rewards (CAREPoints), and supported training and mentoring workflows. Jerry credits the system with freeing staff to focus on marketing and innovation, reducing turnover from 90% to 50% and enabling a 50% growth in one summer.

Home Instead Senior Care

Jerry Best

CFO