Case Study: W.W. Grainger achieves reduced inventory costs and increased sales with Clear Spider

W.W. Grainger - Customer Case Study

W.W. Grainger, a Fortune 500 leader in maintenance, repair and operations with $9B+ in revenue and 22,400 employees, faced rising operating costs, excess inventory and an overextended sales force that strained customer service. To gain a scalable, quick-to-deploy collaborative inventory management platform that worked on desktops, mobile and scanner devices, Grainger selected Clear Spider and its KeepStock VMI and InventoryScan CMI solutions.

Clear Spider implemented its web-based KeepStock and InventoryScan systems—optimized for barcode scanning and real-time, shared inventory visibility—with automated replenishment workflows for both customers and Grainger. The Clear Spider deployment became a core part of Grainger’s sales process, strengthening vendor–customer relationships, lowering operating and carrying costs, reducing stock-outs by 10–25%, cutting lead times by up to 50%, and driving faster sales growth (customers with KeepStock grow at twice the rate of non-KeepStock customers).

W.W. Grainger

George C Rimnac Jr.

Jr. Vice President and Chief Technology Officer