Case Study: United Airlines achieves real-time inventory visibility and eliminates stock-outs with Clear Spider Kiosk

United Airlines - Customer Case Study

United Airlines, a major U.S. carrier with more than 90,000 employees and thousands of daily flights, faced poor visibility into consumables across terminal storage rooms, leading to delays and customer-impacting shortages. During consultations they engaged Clear Spider to provide an inventory kiosk management solution (the Clear Spider Kiosk) that would offer 24/7, scan-in/scan-out capabilities, unlimited users, keyword search and real-time inventory data.

Clear Spider implemented a highly configurable Kiosk system with built-in scanners, user ID tracking, automated restock notifications and inventory analytics, deployed with onsite setup and user training. The Clear Spider solution delivered real-time inventory visibility, eliminated stock-outs, reduced the need for cycle counts and improved productivity—8 kiosks were installed across the pilot terminals, handling over 300 transactions per month and providing immediate updates and reorder alerts.

United Airlines

Oscar Munoz

CEO