Case Study: Large Telecommunication Company achieves 100% supply chain visibility with Clear Spider

Large Telecommunication Company - Customer Case Study

Large Telecommunication Company, a leading Canadian telecommunications provider with $100M+ in revenue and 750+ employees, faced severe supply chain visibility issues: manual Excel tracking, inaccurate data, unpredictable demand and lead times of up to one year that caused lost sales and poor customer satisfaction. To solve this, they selected Clear Spider’s cloud-based inventory and warehouse management solution.

Clear Spider implemented a phased rollout that configured serial-number tracking and warehouse inventory management, developed a Returns and Testing module, integrated shipping carriers, and added a Financial Tracking module to monitor asset depreciation and net book value. The results were clear: 100% visibility, over 99% reduction in data retrieval delays, millions of dollars saved, and complete elimination of returns processing backlogs.