Case Study: Dean Foods achieves streamlined, automated employee change request management with Clear C2

How Dean Foods leverages the support model of C2CRM to create a ticketing and work history tracking system

Dean Foods, the Dallas‑headquartered fluid dairy giant with about 17,000 employees across roughly 100 locations, faced inefficiencies in managing employee record changes after centralizing into a Shared Services center. Manual data entry and reliance on a few local HR staff created delays and gaps when key personnel were unavailable, so the company engaged Clear C2 to provide an automated tracking solution (C2CRM) to reliably capture and route employee change requests.

Clear C2 implemented the C2CRM support module to automate ticket creation, assign unique IDs, send stage‑based email notifications, archive and filter tickets by employee ID, pay group and date, and produce actionable reports. The system now processes thousands of employee changes monthly, expanded from 1–2 email feeds to 14 HR groups, enabled resource reallocation based on metrics, and streamlined workflows for faster results — demonstrating Clear C2’s measurable impact on Dean Foods’ HR operations.

Dean Foods

Jessica Kosty

HRIS Manager