Case Study: Zapier achieves 89% AI adoption and 10x usage growth with Claude

Zapier builds an AI-first remote culture with Claude for Enterprise

Zapier, a medium-sized software company, sought to enhance productivity and foster an AI-first culture within its remote workforce. The company needed AI tools that could support its distributed operations across global time zones and seamlessly integrate with its complex technical environment of over 8,000 app integrations.

By implementing Claude Enterprise, Zapier empowered its teams with sophisticated AI capabilities. The solution, which included features like Claude's artifacts and Model Context Protocol (MCP) integration, enabled automated workflows for content creation, code generation, and strategic research. This led to exceptional results for Zapier, including 89% AI adoption across all employees and the deployment of over 800 internal AI agents, culminating in a 10x year-over-year growth in their usage of Claude.

Zapier

Reid Robinson

Lead Product Manager of AI