Case Study: Kodif transforms customer support into a revenue center with Claude

Kodif transforms customer support into a revenue center with Claude in Amazon Bedrock

Kodif, a customer support automation platform, recognized that companies traditionally viewed customer support as a costly burden to be solved by hiring more people rather than by investing in technology. The company sought to use AI to transform this necessary expense into a strategic asset.

Kodif implemented Claude in Amazon Bedrock as its core AI solution. Claude provided superior accuracy and deployment flexibility, enabling Kodif to power autonomous agents that automate up to 90% of support tickets for clients like Trust Wallet. The solution turned support into a revenue source, with one client seeing increased order values through intelligent cancellation flows, and transformed unstructured ticket data into valuable business intelligence.

Kodif

Chyngyz Dzhumanazarov

Co-Founder and CEO