Case Study: DXC Technology reduces claims backlogs and speeds regulatory workflows with Claude Platform

DXC Technology cuts claims document backlogs from days to minutes with Claude

DXC Technology, a major provider of core systems for the global insurance industry, faced significant challenges with manual, paper-based processes. Billions of policies running on their platforms created document backlogs that took days to process, and embedding new regulatory rules was a historically slow process that could take over a year. This inefficiency directly impacted claim severity and customer retention for their clients.

By implementing Anthropic's Claude Platform, DXC embedded AI reasoning into every layer of its Assure orchestration platform. The solution from Anthropic cut claims document processing from days to minutes, classified documents in under a second, and allowed DXC to stand up a complex, regulated benefits calculation in just eight hours. This resulted in an 80% first-pass correctness rate and has dramatically reduced the share of decisions requiring human judgment from 70% to 20%.

DXC Technology