Case Study: Block boosts employee productivity and data access with Claude in Databricks

Block improves employee productivity and data access with Claude in Databricks

Block, a financial services company offering products like Square and Cash App, needed to make its vast internal data resources accessible to employees of all technical backgrounds. The company partnered with Claude and used the Claude Platform on the Databricks Data Intelligence Platform to democratize data access and automate workflows for its workforce.

The solution involved deploying Claude to power an internal AI agent called goose, which integrates with Databricks. This allows employees to generate SQL queries, analyze complex data, and automate tasks without coding knowledge. As a result, Claude helped 75% of engineers save 8-10+ hours per week, drove a 40-50% weekly increase in user engagement, and enabled 4,000 employees across various roles to solve their own data problems.

Block

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Block