Case Study: Atlassian builds trusted AI agents at scale with Claude and Google Cloud

Atlassian runs 5 million+ AI agents each month with Claude

Atlassian, a software company with products like Jira and Confluence, faced the challenge of building AI agents that customers could trust with complex, long-running, and consequential work. Their customers wanted to hand off tasks like contract review and ticket triage to capable agents, which required a high bar for reliability, trust, and the ability to use Atlassian's own product capabilities. To meet this challenge, they turned to the vendor Anthropic and its Claude Platform.

The solution implemented using Anthropic's Claude involved deploying it for the most complex workloads where the cost of a wrong answer was highest, leveraging its strong instruction-following and long-context handling. This integration, built on an open platform with Google Cloud, resulted in more than 5 million AI agents being executed in customer business workflows each month. Anthropic's technology helped power key services like Rovo Chat for millions of users, significantly improving quality and reducing operational costs for these enterprise workflows.

Atlassian