Case Study: Assembled improves customer satisfaction and cuts support costs with Claude

Assembled transforms support operations with Claude

Assembled, a provider of a holistic support operations platform, faced the modern challenge of scaling high-quality, personalized customer support efficiently. They partnered with Anthropic's Claude to enhance their AI agent and copilot, Assembled Assist, moving beyond simple automation to a coordinated human-AI approach.

By implementing Claude, Assembled achieved a 20% increase in customer satisfaction while decreasing support spend. The solution also automated over 50% of support cases and reduced escalations by 50%, leading to millions of dollars in cost savings for their clients and fundamentally transforming their support operations.

Assembled

John Wang

Co-Founder