Case Study: AppFolio streamlines property management communications with Claude

AppFolio streamlines property management communication with Claude in Amazon Bedrock

AppFolio, a technology company in the property management software industry, faced the challenge of helping its customers manage a high volume of daily communications. Property managers were spending up to half their workday responding to residents, owners, and vendors, which required checking complex histories and maintaining a professional tone, creating a need for a solution that could scale their response capabilities without sacrificing quality.

By implementing Claude through Amazon Bedrock, AppFolio created an AI-assisted response system. The solution used Claude 3 Haiku for speed and Claude 3.5 Sonnet for complex, context-aware communications. This integration resulted in tripled adoption rates, saved property managers an average of 11 hours per week, processed over half a million AI-suggested responses, and reduced average message response time by 26 seconds.

AppFolio

Christfried Focke

Chief Scientist