Case Study: N26 automates banking workflows with Claude

N26 automates customer operations with Claude

N26, a major European digital bank serving 24 markets, faced significant challenges in scaling its customer operations efficiently. As the bank grew, manual, document-heavy processes created bottlenecks that impacted both customer experience and internal efficiency. To address this, N26 partnered with the vendor Claude, utilizing the Claude Platform to automate complex, multilingual banking workflows.

The solution involved deploying Claude across more than 15 internal use cases, including customer service, chargeback processing, and financial crime analysis. Claude's advanced reasoning and multimodal capabilities automated up to 70% of tasks in targeted areas, reduced manual processing by up to 50%, and enabled new implementations to be launched in as little as one to two weeks. This significantly improved operational efficiency, accelerated customer resolution times, and allowed N26 to scale its AI initiatives fivefold within the first year.

N26

Carolina Tavares

Lead Product Manager