Case Study: Workato accelerates enterprise AI adoption with Claude

Workato connects enterprise AI agents to business systems with Claude

Workato, a leader in agentic orchestration, faced the challenge of enterprise AI projects stalling before delivering value. Teams struggled to securely connect AI agents like Claude to critical business systems such as Salesforce and Workday, as they were overwhelmed by complex integrations, security requirements, and governance obstacles. This prevented many projects with real business value from moving beyond the pilot phase into production.

The solution was implemented using Claude and Workato's Enterprise MCP platform. This provided fully managed, pre-built connections to business systems with built-in governance, enabling secure and efficient access for AI agents. The results were significant, including a 7x increase in employee adoption of Claude at Workato and customers creating over 800 custom MCP servers. Internally, Workato's sales team reduced deal preparation time by 75%, from 3-4 hours to just 45 minutes.

Workato

Adam Seligman

Chief Technology Officer