Case Study: Big Hit Toronto achieves $86K in incremental revenue and greater efficiency with ClassPass SmartSpot

Big Hit - Customer Case study

Big Hit, a Toronto fitness studio, needed to increase reach, boost traffic and simplify class inventory management so staff could spend more time training rather than managing bookings. They joined ClassPass in February 2015 and began using the ClassPass platform and its SmartSpot automated spot-management technology to strategically allocate unused spots and protect studio-held capacity.

ClassPass’ SmartSpot analyzes reservation history and makes real-time adjustments to spot availability, freeing Big Hit staff from manual adjustments and improving efficiency. Since joining ClassPass Big Hit has logged 9k ClassPass reservations, $86k in incremental revenue and 2.5k unique ClassPass users, and SmartSpot alone generated $5k for Big Hit in about two months while helping increase top-line revenue per studio.

Big Hit

Asi Shoshan

Managing Director