Case Study: Sauk Prairie Healthcare reduces patient response times with Clarus Care

Sauk Prairie Healthcare reduces patient response times from 2–3 days to hours with Clarus Care

Sauk Prairie Healthcare faced significant challenges with its patient communication system, leading to slow response times of two to three business days. This delay resulted in increased patient dissatisfaction, some patients leaving the practice, and staff burnout from managing over 6,000 calls monthly. The organization turned to the vendor Clarus Care for a more efficient and scalable solution using their call management service.

By implementing Clarus, Sauk Prairie Healthcare modernized its communication process. The solution provided faster response times, enabling callbacks within hours, automated call sorting, and reduced staffing costs. The results included a significant improvement in patient satisfaction and a reduction in staff overload, directly addressing the initial challenges. Clarus successfully helped the healthcare provider create a more efficient system.

Sauk Prairie Healthcare