Case Study: eBay Enterprise achieves centralized document management and stronger internal communication with Claromentis

eBay Enterprise - Customer Case Study

eBay Enterprise, a global retail and e‑commerce company with about 8,000 employees, needed a modern intranet that reflected its company culture and improved cross‑department communication. Claromentis was engaged in 2015 to replace the legacy platform, providing intranet software along with Business Process Management, a Learning Management System, and dedicated Claromentis North America account management and training.

Claromentis implemented a company‑wide intranet featuring a Document Management System, organization chart, customizable “What’s New” home page components and people endorsements, and delivered extensive digital training to drive adoption. The result is a centralised, searchable document archive, more effective internal communication and customizable departmental pages that reinforce eBay Enterprise’s culture—outcomes eBay credits to Claromentis’ partnership approach and tailored solutions.

eBay Enterprise

David Holley

Program Manager