Case Study: Accessory Exchange New York achieves real-time international collaboration with Claromentis

Accessory Exchange New York - Customer Case Study

Accessory Exchange New York (AENY) is a retail supplier of leather goods, handbags and luggage with around 100 employees and offices in New York and Hong Kong. Needing a way to facilitate real-time communication and coordinate design-to-manufacturing workflows across time zones, AENY turned to Claromentis and its Intranet Software and Business Process Management services (supported by the Claromentis North America team) as a central hub for collaboration. AENY has used Claromentis since 2013 to unify international teams and streamline internal communications.

Claromentis implemented a suite of apps and services — including Idea Spaces, Info Capture, Knowledge Base, Document Management System, Calendar, social project management, news feed and image gallery — and provided training and adoption support through the Claromentis North America team. The Claromentis platform improved stakeholder communication, streamlined purchase-order and regular business processes, reduced emails, and enabled faster turnaround on requests between the New York and Hong Kong offices, giving AENY noticeably quicker workflows and better cross‑office coordination.

Accessory Exchange New York

Liz

Travel Coordinator and Internal Communications