Case Study: Dessercom achieves paperless processes and faster access to information with Claromentis

How Dessercom used Claromentis to streamline their internal processes, leading to significant time savings and a drastic reduction in email usage

Dessercom, a non‑profit healthcare provider with 1,100 employees operating across 38 service points in Quebec, needed to modernise after rapid expansion. Faced with time‑consuming manual admin, outdated paper processes and the challenge of keeping evolving health protocols accessible to a workforce where 80% are mobile, Dessercom selected Claromentis as their intranet vendor to digitise processes, reduce email overload and improve information access.

Claromentis delivered a cloud intranet with e‑forms and workflows plus an in‑built learning management system, enabling Dessercom to go completely paperless and route the majority of processes via online forms. The implementation has produced faster, targeted access for mobile staff, a drastic reduction in emails and paperwork, and organisation‑wide e‑learning with learner progress tracking — supporting over 1,100 employees across 38 sites and yielding significant time savings since launch.

Dessercom

Emilie Bonneau

Communications Coordinator